Terms and Conditions
and cookie policy

TERMS AND CONDITIONS

www.foodelis.com (hereinafter, the Website) is a website owned by Foodelis Nutrition, SL, hereinafter THE OWNER, with NIF number: B09801895 and registered office at: Avenida Del Comercio 4 - Salteras - 41909 (Seville)

Access, reproduction and use of the Website services requires prior acceptance of the Conditions of Use in force at all times; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Website. It is the user's responsibility to know the Conditions of Use before accessing the products and services on the Website; If you do not agree with them, we ask you to refrain from using it.

PAYMENT METHODS

Orders placed through the website will only be binding once payment acceptance has been verified. After confirming the order, the client must proceed to pay for it by any of the following payment methods:

• Cash on delivery.

• Wire transfer.

• PayPal

• Bizum

• Card

All our products include VAT.

All shipments to the Peninsula will be made via express courier within 24-48 hours.

Shipments Ceuta, Melilla and Portugal CONSULT

No shipments are made to the Canary Islands

www.foodelis.com will manage your order so that it arrives where you indicate within the agreed period according to the applicable shipping method.

www.foodelis.com will make its best efforts in order to make deliveries on the scheduled, offered or confirmed date.

www.foodelis.com reserves its right to recover ownership of the product in case of non-payment of the price.

In the event of a defective product, www.foodelis.com will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user. www.foodelis.com is responsible for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. In addition, there is a legal guarantee of conformity for the goods, the existence and conditions of after-sales services and commercial guarantees.

RIGHT OF WITHDRAWAL:

All products purchased at www.foodelis.com may be returned and refunded, provided that you inform us of your intention to return the purchased product(s) within a maximum period of 14 days, counted from the date of delivery and that meet the rest of the conditions established in this section.

Returns will only be accepted that meet the following requirements:

The product must be in the same condition in which it was delivered and must retain its packaging.

Shipping must be made using the same protective box in which it was received to protect the product.

In the event that you cannot obtain the protective box with which it was delivered, you must return it in a protective box so that the product arrives at the warehouse with the greatest possible guarantees.

A copy of the delivery note must be included inside the package, where the returned products and the reason for the return are also marked.

After examining the item, we will inform you if you are entitled to a refund of the amounts paid for the item(s) purchased.

In the event of exercising the right of withdrawal, the customer will assume the transportation costs and risks of both delivery and return. The return will be made as soon as possible and, in any case, within a period of 30 business days from the date on which you notified us of your intention to withdraw. The refund will be made to the same credit card that was used to pay for the purchase, in the case of Card purchases, or by bank transfer to the account from which the payment was made.

Partial returns and cancellations will give rise to a partial refund of the total amount paid for the entire order. Shipping, refund and gift packaging costs will not be refunded in case the return is partial. The refund will be made to the same credit card that was used to pay for the purchase or by bank transfer for orders paid by refund.

Products that are not in the same conditions in which you received them will not be exchanged or returned.

Based on the provisions of art. 103 of the General Law for the Defense of Consumers and Users, the right of withdrawal is excluded in the following cases:

The right of withdrawal will not be applicable to contracts that refer to:

• a) The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.

• b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.

• c) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

• d) The supply of goods that may deteriorate or expire quickly.

• e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

• f) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

• g) The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the businessman cannot control.

• h) Contracts in which the consumer and user have specifically requested the businessman to visit them to carry out urgent repair or maintenance operations; If, during that visit, the businessman provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. .

• i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

• j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

• k) Contracts concluded through public auctions.

• l) The supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

• m) The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

Returns of wrong, defective or poor condition products

In the case of defective products, the replacement, price reduction or termination of the contract will be carried out, as appropriate, procedures that will be free of charge for the consumer and user.

In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, you must contact us immediately through our contact form info@foodelis.com, providing the product and order data, as well as the damage it suffers, always accompanied by photographs that show the damage to the product.

Once the notification is received, we will contact you to inform you how to proceed.

WITHDRAWAL PROCEDURE

Send an e-mail to Customer Service info@foodelis.com to request withdrawal or change. We will tell you if the withdrawal is appropriate and how to act.

If you proceed, the shipment must be made to the following address.

Place at Rocha, 38

36740 Tomino

(Pontevedra)

Include all items received (item, box, instructions and invoice).

Once the package is received, we will proceed to identify and verify the status of the returned products. This operation may take 48 hours, as each item is analyzed to verify that it corresponds to the one actually sent.

Once the verification is complete, we will send you an approval email or call you by phone and we will immediately proceed with the exchange or return. If there is any discrepancy, we will contact you with the same urgency.

CANCELLATIONS

The client or user may cancel their order, as long as it has not left our warehouses.

In the event of cancellations, the amounts previously paid by the user or client will be refunded through the same means used for the initial transaction.

CUSTOMER SERVICE

The customer may contact our customer service department through the following email address: info@foodelis.com

DATA PROTECTION

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of said information and data and you declare that all the information or data you provide us is true and corresponds to reality.

MODIFICATIONS

THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Website, and may change, delete or add both the content and services provided through it, as well as the way in which they appear. presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Nor is the obtaining of any specific result or purpose guaranteed, so access and use of the Website is the exclusive responsibility of users and clients.

PROPERTY

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except regarding those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property over the Website and over the different elements that compose it, individually considered, in all copies made (whatever the support to which they are incorporated), granting over them only the rights of use described below. Any right that is not expressly assigned is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, to the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant to the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the relevant legal actions that may apply against people who make imitations or unfair uses of it.

WEB CONTENTS AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed :

• Browsing the Web, that is, accessing and viewing it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing through certain sections of the Website requires prior registration.

• Benefit from the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly prohibited :

• Any operations regarding the Website, its contents, the downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.

• Any use outside the personal and private sphere, especially those for commercial or professional purposes, including sending advertising or messages and collecting and processing data from third parties.

• Any type of extraction, public communication and/or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in the media of materials that can be downloaded from the Press Room section is excepted from this prohibition.

• The removal, concealment or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Website or any of the products provided through it.

• Operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Website, other users or any third party.

LINKS TO THE WEB

• The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not done in a way that damages the public and brand image of THE OWNER, the Web or any of the people and products. to be referred to therein. When establishing links with the Website, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.

• The establishment of links from pages or websites whose contents promote or excuse, directly or indirectly, any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating the links, the use of elements extracted from the Web is expressly prohibited without the prior and express consent of THE OWNER.

In no case may it be understood that the links to the Web from third-party pages or websites imply relations between THE OWNER with their owners, nor does it imply endorsement, sponsorship or recommendation of any kind from THE OWNER regarding them, so THE OWNER does not will be absolutely responsible for its content and legality.

CONTENTS AND USER BEHAVIOR

As a client or user of the Website, you agree to make appropriate use of the contents and services offered through it and not to use them to:

1. Involve in illicit, illegal activities or activities contrary to good faith and public order.

2. Spread content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.

3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems on the network that are likely to cause the aforementioned damage.

4. Disseminate content that threatens the image and reputation of THE OWNER or third parties.

5. Attack the intellectual, industrial, image, honor or other property rights that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision as to whether the collaborations and messages are finally published on the Web or not, and will be entitled to remove them when he or she deems appropriate.

The violation of any of the rules contained in these Conditions of use and especially, of what is provided in this clause, will entitle THE OWNER to immediately terminate you as a user or subscriber of the Website.

LEGAL ACTIONS

THE OWNER will pursue non-compliance with these Conditions of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions. , civil and criminal, that may correspond to it in Law.

EXTRAJUDICIAL DISPUTE RESOLUTION

Likewise, in the terms set out in article 14 of EU Regulation 524/2013, on consumer dispute resolution, a direct link is provided to the online dispute resolution platform: https://ec.europa .eu/consumers/odr/main/index.cfm

APPLICABLE LAW AND JURISDICTION

For any controversy or conflict that may arise, derived from these terms or conditions, Spanish Law will apply. The resolution of judicial conflicts will be subject to the jurisdiction of the Courts and Tribunals of the user's or client's domicile.

Cookies policy

Foodelis Nutrition, SL informs about the use of cookies on its website: www,foodelis.com

What are cookies?

Cookies are files that can be downloaded to your computer through web pages. They are tools that play an essential role in the provision of numerous information society services. Among others, they allow a website to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information obtained, they can be used to recognize the user and improve the service offered.

Types of cookies

Depending on who is the entity that manages the domain from which the cookies are sent and processes the data obtained, two types can be distinguished:

• Own cookies: Those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

• Third-party cookies: Those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through cookies.

In the event that the cookies are installed from a computer or domain managed by the editor itself but the information collected through them is managed by a third party, they cannot be considered as own cookies.

There is also a second classification according to the period of time they remain stored in the client's browser, which may be:

• Session cookies: Designed to collect and store data while the user accesses a web page. They are usually used to store information that is only interesting to keep for the provision of the service requested by the user on a single occasion (eg a list of products purchased).

• Persistent cookies: The data remains stored in the terminal and can be accessed and processed for a period defined by the person responsible for the cookie, which can range from a few minutes to several years.

Finally, there is another classification with six types of cookies depending on the purpose for which the data obtained is processed:

• Technical cookies: Those that allow the user to navigate through a web page, platform or application and use the different options or services that exist there, such as, for example, controlling traffic and data communication, identifying the session. , access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, make a request for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks.

• Personalization cookies: They allow the user to access the service with some predefined general characteristics based on a series of criteria on the user's terminal, such as the language, the type of browser through which the service is accessed, the configuration regional from where you access the service, etc.

• Analysis cookies: They allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, applications or platforms and to prepare navigation profiles of the users of said sites, applications and platforms, in order to introduce improvements in based on the analysis of usage data made by users of the service.

• Advertising cookies: They allow the management, in the most efficient way possible, of advertising spaces.

• Behavioral advertising cookies: They store information on user behavior obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

• Cookies from external social networks: They are used so that visitors can interact with the content of different social platforms (facebook, youtube, twitter, linkedIn, etc.) and are generated only for the users of said social networks. The conditions of use of these cookies and the information collected are regulated by the privacy policy of the corresponding social platform.

Deactivation and deletion of cookies

You have the option to allow, block or delete cookies installed on your computer by configuring the options of the browser installed on your computer. By disabling cookies, some of the available services may no longer be operational. The way to disable cookies is different for each browser, but it can usually be done from the Tools or Options menu. You can also consult the browser's Help menu where you can find instructions. The user may at any time choose which cookies they want to work on this website.

You can allow, block or delete cookies installed on your computer by configuring the options of the browser installed on your computer:

• Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies

• Mozilla Firefox: http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preference

• Chrome: https://support.google.com/accounts/answer/61416?hl=es

• Safari: http://safari.helpmax.net/es/privacidad-y-security/como-gestionar-las-cookies/

• Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.html

In addition, you can also manage the cookie store in your browser through tools such as the following:

• Ghostery: www.ghostery.com

• Your Online Choices: www.youronlinechoices.com/es/

Cookies used on www,foodelis.com

The cookies that are being used on this portal are identified below, as well as their type and function:

• _ga

  • Duration: 2 years

  • Description: Used to distinguish users. Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation regarding the protection of personal data and undertakes not to share it with third parties, except when the law requires it to do so or it is necessary for its operation. of the system. Google does not associate your IP address with any other information it has. If you wish to obtain more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw=1

  • Type: Third

  • Purpose: Analytics

• _gat

  • Duration: 1 minute

  • Description: Used to display our advertising on other pages in the Google network. Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation regarding the protection of personal data and undertakes not to share it with third parties, except when the law requires it to do so or it is necessary for its operation. of the system. Google does not associate your IP address with any other information it has. If you wish to obtain more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw=1

  • Type: Third

  • Purpose: Behavioral advertising

• _gid

  • Duration: 24 hours

  • Description: Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation regarding the protection of personal data and undertakes not to share it with third parties, except when the law requires it to do so or it is necessary for its operation. of the system. Google does not associate your IP address with any other information it has. If you wish to obtain more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw

  • Type: Third

  • Purpose: Behavioral advertising

www.foodelis.com displays information about its Cookies Policy at the bottom or top of any portal page with each login.

Given this information, it is possible to carry out the following actions:

• Accept cookies: This notice will not be displayed again when accessing any page of the portal during this session.

• Modify/personalize your settings: You can obtain more information about what cookies are, learn about the Cookies Policy of: www,foodelis.com and modify your browser settings.